FAQ
Organic serums are concentrated skincare products made from natural and certified organic ingredients. They are designed to deliver active ingredients deep into the skin to address specific skin concerns like hydration, anti-aging, and brightening without harmful chemicals or synthetic additives.
Organic serums are formulated with natural and certified organic ingredients, avoiding synthetic chemicals and preservatives. They are typically free from parabens, sulfates, and artificial fragrances, making them a healthier option for your skin and the environment.
Our Commitment to Sustainability
No, we are proud to be a cruelty-free brand. We do not test our products on animals and ensure that all our suppliers adhere to the same ethical standards.
By using 100% organic and natural ingredients, we help reduce the environmental footprint of our products. Organic farming practices support soil health, reduce pollution, and conserve water, contributing to a more sustainable planet.
By using 100% organic and natural ingredients, we help reduce the environmental footprint of our products. Organic farming practices support soil health, reduce pollution, and conserve water, contributing to a more sustainable planet.
Our packaging is created with sustainability in mind, utilizing either recyclable or biodegradable materials. This design choice helps reduce waste and supports efforts to minimize environmental impact.
Product-Specific Questions
Vitamin C Serum
Vitamin C serum helps brighten the complexion, reduce dark spots, and improve overall skin texture. It also has antioxidant properties that protect the skin from environmental damage.
For best results, apply Vitamin C serum once or twice daily. Use it in the morning to protect your skin from daily environmental stressors.
Yes, Vitamin C serum can be used with other skincare products. For optimal results, layer it with sunscreen in the morning and follow up with your regular moisturizer.
Coffee Serum
Coffee serum is known for its invigorating properties, which can reduce puffiness and dark circles. It also has antioxidant benefits and can help improve skin tone and texture.
Apply a few drops of Coffee serum to cleansed skin and gently massage it in. Use it once or twice daily for the best results.
Yes, Coffee serum is generally suitable for all skin types. If you have sensitive skin, perform a patch test before full application.
Acne Serum
Our Acne serum contains ingredients that target acne-causing bacteria and help reduce inflammation. It also works to balance oil production and minimize the appearance of pores.
Yes, you can use our Acne serum alongside other treatments. However, avoid using it with products containing harsh ingredients to prevent irritation.
Results may vary, but many users notice improvements within a few weeks of consistent use. For optimal results, use the serum as directed and maintain a regular skincare routine.
Hyaluronic Acid Serum
Hyaluronic Acid serum helps to deeply hydrate the skin by attracting and retaining moisture. It plumps the skin, reduces the appearance of fine lines, and improves overall skin elasticity.
Apply Hyaluronic Acid serum once or twice daily. It can be used in the morning and evening, ideally after cleansing and before applying your moisturizer.
Yes, Hyaluronic Acid serum pairs well with most other skincare products. For best results, apply it after cleansing and before moisturizing.
Shipping and Delivery
We deliver across the country and also offer international shipping to many countries. Please check our shipping policy or contact us for details on delivery to your specific location.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this +92 307 955 5679 phone number to track your shipment online.
Also you can visit our Order Tracking page to do it right on the website
If your order is delayed, please contact our customer service team. We will assist you in tracking your package and resolving any issues.
Discounts and Offers
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Enter your discount code at checkout in the designated field. The discount will be applied to your order total before payment.
We often have special offers for first-time customers. Check our website or sign up for our newsletter to receive exclusive deals and discounts.
Discounts and promotions cannot be combined unless otherwise specified. Please review the terms and conditions of each offer for details.
Manufacturing
Our serums are manufactured in Lahore, Pakistan, following strict quality control standards. We partner with certified facilities that adhere to organic and natural product regulations.
We implement rigorous quality control measures, including ingredient testing, batch testing, and compliance with industry standards. Each product is tested to ensure it meets our high-quality standards before reaching you.
We source our ingredients from reputable suppliers who practice sustainable and ethical farming. Our ingredients are carefully selected to ensure they are natural, effective, and environmentally friendly.
Online Ordering
To place an order, browse our product selection and add items to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive a confirmation email with your order details.
Orders can be modified or canceled within a short window after placement. Please contact our customer service team as soon as possible if you need to make changes.
Yes, we use secure payment gateways to process your transactions. Your payment information is encrypted and protected to ensure a safe and secure shopping experience.
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred payment method at checkout.
Order Support
You can reach our customer support team via:
- Email: info@basenatural.pk
- Phone: +92 307 955 5679
- Live Chat: Click Here
Our customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM (GMT +5:30). We strive to respond to all inquiries within 24 hours during business days.
Currently, we operate online only and do not have a physical store. If you need to visit us, please contact our support team to arrange a suitable appointment or for any specific queries.
If you encounter any issues with your order, such as incorrect items, damaged products, or delivery problems, please contact us as soon as possible. Provide your order number and details of the issue, and we will assist you in resolving it.
To request a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide instructions on how to proceed.
Feedback and Suggestions
We welcome your feedback and suggestions. You can share your thoughts via:
- Email: info@basenatural.pk
Yes, we periodically conduct customer satisfaction surveys to improve our products and services. Look out for survey invitations in your email or on our website.
If you experience any technical issues while using our website, such as difficulty placing an order or navigating the site, please contact our tech support team at info@basenatural.pk. Provide details of the issue you’re facing, and we will assist you promptly.